Frequently Asked Questions


Free Shipping
1) What dollar amount do I have to hit to qualify for free domestic shipping?
If your order totals $125 or more, you will receive free domestic shipping. It will automatically appear on your order.

2) Can my order be shipped first class?
If your order is under $15 and under 13 ounces we can adjust the shipping down to $3.50 if you notate it on the order.

In Store Pick-Up/Delivery

1) Can I pick up my order?
At this time we are unable to allow in store pickups.

2) Can my order be delivered to me so that I can save on shipping?
If you live within a 10 mile radius of our home office in Marietta, GA, we can deliver your order directly to your door for $3.

3) When do you deliver?
We make deliveries on Tuesdays and Fridays. We can also make deliveries to ECQG and CES meetings.

Returns
1) Do you accept returns?
We do accept returns but there are some products that we do NOT return.

2) What items do NOT return?
We do not accept returns on cut fabric/product, patterns, books, paints, dyes, markers, inkjet fabrics, bead packages, or any item not in original packaging.

3) How long do I have to make a return?
You have only 60 days to make a return. The item must be in it's orginal packaging with no tampering. If you bought from us at a show, you must provide your orginal receipt. If you purchased from us online, you must provide your invoice number.